Depending
upon the opportunity analysis, productivity and quality improvement can be
as simple as incremental training, or minor process redesign, or more
complex, involving policy change, management and staffing changes, product
or process change, training, system development, etc.,.
Successful
Productivity and Service Improvement initiatives depend
on good analysis of the 'As-Is' environment. The knowledge and intelligence
of your delivery team is key to performing the analysis. We facilitate the
analysis using brain-mapping techniques, supported by brain-mapping
software. Often the solution to improve productivity and service pops out
during the analysis phase. If it doesn't, then we use innovation team
techniques to grow ideas and develop the improvement strategy.
©W Burnett LLC